PRIVACY POLICY

At Kate’s Closet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with Kate’s Closet.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Kate’s Closet is responsible for the processing of personal information collected through this website.

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you can contact us at:

Kate’s Closet
Email: info@kates-closet.com

Where applicable, the entity legally responsible for processing your information may be identified in your order confirmation, website legal information, or other company documentation.

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect different types of information.

2.1 Information You Provide Directly

When you place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with our website, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Payment-related information
• Information you provide when contacting customer service
• Information you voluntarily provide through forms or other communications

We only request information that is reasonably necessary for the relevant purpose.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by your browser or device.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of your visit
• Pages viewed
• Referring website
• General information about how you interact with our website

This information helps us maintain website security, identify technical problems, improve website performance, and understand how visitors use our website.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• Processing and fulfilling orders
• Arranging delivery of purchased products
• Processing payments
• Providing customer support
• Responding to questions and requests
• Managing customer accounts
• Sending transactional emails
• Sending marketing communications where permitted
• Improving our website, products, and services
• Understanding website usage and customer preferences
• Preventing fraud, abuse, and unauthorized activity
• Maintaining the security and functionality of our website
• Complying with legal and regulatory obligations

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we are legally permitted or required to do so.

4. LEGAL BASES FOR PROCESSING

Depending on the circumstances, we process personal information under one or more of the following legal bases permitted by applicable data protection law:

• Contract: when processing is necessary to process or fulfill an order or otherwise provide a service you requested.
• Legal obligation: when we are required to process information to comply with applicable laws or regulations.
• Legitimate interests: when processing is reasonably necessary for operating, securing, improving, and protecting our business, provided that our interests do not override your rights.
• Consent: where you have voluntarily provided consent for a particular use of your information.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

5. CUSTOMER ACCOUNTS

If our website allows you to create a customer account, the information you provide may be used to create and manage that account.

Your account information may allow you to:

• View previous orders
• Manage your personal details
• Save delivery information
• Access account-related features

You may request deletion of your customer account by contacting us at info@kates-closet.com, subject to any legal obligations requiring us to retain certain information.

6. ORDER AND PAYMENT PROCESSING

When you place an order with Kate’s Closet, we process the information necessary to complete your purchase.

This may include your name, contact information, billing information, delivery address, order details, and payment-related information.

Payment information may be processed directly by the payment provider you select. We generally do not need to store complete payment card details ourselves when payment is handled by an external payment processor.

We may share relevant information with payment providers, fulfillment partners, shipping companies, and other service providers where necessary to complete your order.

7. SHIPPING AND DELIVERY

To deliver your order, we may provide the necessary information to shipping and fulfillment providers.

This may include:

• Your name
• Delivery address
• Email address
• Telephone number, where necessary
• Order information

These details are used solely to facilitate fulfillment, shipment, delivery, tracking, customer service, and related activities.

8. COMMUNICATIONS AND CUSTOMER SERVICE

If you contact us by email, contact form, or another communication channel, we may retain the information you provide so that we can respond to your request and provide customer support.

For example, we may process:

• Your name
• Email address
• Order number
• Details of your request
• Any attachments or information you voluntarily provide

We use this information only as reasonably necessary to respond to you, resolve your issue, and maintain appropriate customer service records.

You can contact us at info@kates-closet.com.

9. EMAIL MARKETING

If you subscribe to our marketing emails, we may send you information about Kate’s Closet, products, promotions, new collections, special offers, and other updates.

Where required by applicable law, we will obtain your consent before sending promotional communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant email or by contacting us at info@kates-closet.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer service requests.

10. MARKETING TO EXISTING CUSTOMERS

Where permitted by applicable law, we may use the email address associated with an existing customer relationship to send information about products or services that may be similar to those you previously purchased.

You may object to receiving such communications at any time by using the unsubscribe option provided in the email or by contacting us at info@kates-closet.com.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and support marketing activities.

Cookies are small files stored on your device when you visit a website.

Some cookies may be necessary for the website to function correctly. Other cookies may be used for analytics, personalization, advertising, or other optional purposes.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may manage cookie preferences through our cookie consent tool, where available. You can also adjust your browser settings to block or delete cookies.

Please note that disabling certain cookies may affect the functionality of parts of our website.

12. ANALYTICS

We may use analytics services to understand how visitors interact with our website and to improve our products, services, and website experience.

Analytics services may collect information such as device information, pages visited, approximate location, traffic sources, and interactions with the website.

If we use an analytics provider that requires consent under applicable law, the relevant technology will only be activated after the required consent has been obtained.

Important: Only list specific analytics providers, such as Google Analytics, here if Kate’s Closet actually uses those services.

13. ADVERTISING AND REMARKETING

We may use advertising and remarketing technologies to promote Kate’s Closet and show relevant advertisements on third-party websites or platforms.

Depending on the services actually installed on our website, these technologies may involve cookies, pixels, tags, or similar identifiers.

Where required by law, we will request your consent before using non-essential advertising technologies.

You may withdraw or change your consent through our cookie settings where available.

Important: Specific services such as Meta Pixel, Google Ads, TikTok Pixel, or other advertising tools should only be named here if they are actually installed and used by Kate’s Closet.

14. SOCIAL MEDIA

Our website may contain links to social media platforms or other third-party websites.

If you choose to interact with these platforms, your activity may be subject to the privacy policies and terms of those third parties.

Kate’s Closet does not control how third-party platforms collect or process information after you leave our website.

15. SHARING PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors
• Shipping and delivery providers
• Fulfillment providers
• Website hosting providers
• E-commerce and technology providers
• Customer support providers
• Email marketing providers
• Analytics providers
• Advertising providers
• Fraud prevention and security providers
• Professional advisers
• Government authorities or law enforcement where legally required

We do not sell your personal information simply for the purpose of selling it to third parties.

Service providers that process information on our behalf are expected to use that information only as necessary to provide their services or as otherwise permitted by law.

16. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside the country in which you live or outside the European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

Depending on the circumstances, these safeguards may include an adequacy decision, contractual safeguards, or another legally recognized transfer mechanism.

17. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The exact retention period depends on factors such as:

• The purpose for which the information was collected
• Whether you maintain an account with us
• Whether an order or customer relationship remains active
• Legal, tax, accounting, or regulatory requirements
• The need to resolve disputes or enforce agreements
• Legitimate business and security requirements

When personal information is no longer required, we will delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.

18. DATA SECURITY

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website may use SSL/TLS encryption to protect information transmitted between your device and our website.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

19. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with the relevant data protection authority

The availability of these rights depends on applicable law and certain legal exceptions may apply.

To exercise a privacy right, contact us at:

info@kates-closet.com

We may need to verify your identity before completing certain requests.

20. RIGHT TO OBJECT TO DIRECT MARKETING

If we process your personal information for direct marketing purposes, you may object to that processing at any time.

If you no longer wish to receive promotional emails from us, you can unsubscribe using the link contained in the relevant email or contact info@kates-closet.com.

After receiving a valid marketing objection or unsubscribe request, we will stop sending promotional communications, subject to applicable law.

21. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us at info@kates-closet.com so that we can review and take appropriate action.

22. THIRD-PARTY WEBSITES

Our website may contain links to websites, services, or applications operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Kate’s Closet:

Kate’s Closet
Email: info@kates-closet.com

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.