Shipping policy
Shipping Policy
At Kate's Closet, we are committed to delivering your order with care and providing a smooth shopping experience from checkout to delivery.
Order Processing
Every order is carefully prepared before it is shipped to ensure it meets our quality standards.
- Processing time: 1–3 business days
- Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Shipping & Delivery
We proudly offer FREE worldwide shipping on all orders—no minimum purchase required.
Estimated delivery times are 5–15 business days, depending on your destination. While we work with trusted shipping partners to deliver your package as quickly as possible, delivery times are estimates and may occasionally vary due to factors beyond our control.
Shipping Costs
Free Shipping on Every Order
There are no shipping fees or hidden charges. Every order is delivered directly to your door at no additional cost.
How to Place an Order
Shopping at Kate's Closet is simple:
- Browse our collection and add your favorite items to your shopping cart.
- Proceed to checkout and carefully review your shipping information.
- Select your preferred payment method. All payments are processed through our secure SSL-encrypted checkout.
- Complete your purchase and receive an order confirmation via email.
Shipping Delays
Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to:
- Peak shopping seasons
- Customs clearance procedures
- Carrier delays
- Severe weather conditions
- Other unforeseen logistical circumstances
If your shipment is delayed, our team will do everything possible to keep you updated throughout the process.
Customer Support
If you have any questions regarding your order, shipping status, or require assistance, our Customer Support team is here to help.
Email: info@kates-closet.com
We are always happy to assist you.
Shipping Protection Policy
At Kate's Closet, we want you to shop with confidence. That's why we offer optional Shipping Protection during checkout for additional peace of mind.
When Shipping Protection is added to your order, your shipment is covered against eligible shipping issues.
What's Covered?
Lost Packages
If your package is confirmed lost during transit, we will send you a replacement at no additional cost.
Damaged Packages
If your order arrives damaged, defective, or visibly opened during transit, we will replace the affected item(s) free of charge.
How to Submit a Claim
If you purchased Shipping Protection:
- Contact our support team within 7 days of the delivery date (or expected delivery date for lost packages).
- Include your order number.
- For damaged items, attach clear photos of the packaging and the product.
- For lost shipments, provide any available tracking information.
Once your claim has been reviewed and approved, we will arrange a replacement as quickly as possible.
What's Not Covered?
Shipping Protection does not cover:
- Incorrect or incomplete shipping addresses provided during checkout.
- Packages marked as Delivered by the shipping carrier that are lost or stolen after delivery.
- Shipping delays caused by customs inspections or the carrier.
- Orders delayed due to circumstances beyond our reasonable control, including natural disasters or extreme weather.
Need Help?
For any questions about your order or shipping, please contact us at:
Email: info@kates-closet.com
Our support team will be happy to assist you as quickly as possible.