Terms and conditions

TERMS AND CONDITIONS Kate's Closet 

OVERVIEW This website is operated by Kate's Closet. Throughout the site, the terms "we", "us" and "our" refer to Kate's Closet. Kate's Closet offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation visitors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.

ONLINE STORE TERMS By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents under your responsibility to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

GENERAL CONDITIONS We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including payment information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which by definition is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

PRICING AND VAT All prices displayed on the website include VAT, unless stated otherwise.

Prices for products and/or services will remain valid during the period indicated in the offer and will not be increased, except in the case of changes in VAT rates or other legally required adjustments.

We may offer products or services with variable pricing where such prices are subject to fluctuations in the financial market beyond our control. In such cases, any reference to prices being indicative will be clearly stated in the offer.

Price increases within three (3) months after the conclusion of the agreement are only permitted if they result from legal regulations or statutory provisions.

Price increases after three (3) months from the conclusion of the agreement are only permitted if:

• they result from legal regulations or statutory provisions; or
• the customer has the right to terminate the agreement as of the date the price increase takes effect.

Errors and Omissions All prices are subject to typographical and administrative errors. We are not liable for the consequences of such errors. In the event of a pricing error, we are not obligated to supply the product at the incorrect price.

PRODUCTS OR SERVICES Kate's Closet offers carefully selected women's clothing and accessories. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your device's display of any color will be accurate. Sizing, fit, and materials may vary slightly from what is shown on your screen — please consult our size guide or contact us if you're unsure.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis. We reserve the right to limit the quantities of any products or services offered. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material obtained through the site will meet your expectations, or that any errors in the Service will be corrected.

KATE'S CLOSET PRODUCT INFORMATION Our product descriptions aim to be as accurate as possible, but colors, materials, and sizes may vary slightly from what is displayed on your screen. Kate's Closet reserves the right to change product specifications without notice.

We take pride in the quality and craftsmanship of our clothing and accessories, and aim to offer both style and functionality.

SHIPPING AND DELIVERY We ship within the European Union and, where indicated, internationally. Delivery times are estimates only and not guaranteed; they may vary depending on processing time, shipping method, and destination address.

For orders shipped outside the EU, import duties, VAT, or other local charges may apply that are not included in the purchase price and are the responsibility of the customer. These charges are determined by local authorities and are outside our control.

We are not responsible for delays due to customs processing on international orders, which are beyond our control.

RIGHT OF WITHDRAWAL AND CANCELLATION As a consumer, you have the legal right to withdraw from your purchase within 14 days of receipt, without giving any reason, in accordance with Directive 2011/83/EU and the applicable Dutch Civil Code.

In line with EU regulation (Directive (EU) 2023/2673), our website provides a clearly visible withdrawal function (a "cancellation button") allowing you to withdraw from or cancel your order directly online. Upon submitting your withdrawal request, you will automatically receive a written confirmation of receipt by email, including the date and time.

For more information on returns, refunds, and the withdrawal form, please see our Return Policy.

ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, the same payment card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you using the email address and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

OPTIONAL TOOLS We may provide you with access to third-party tools over which we have no control.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties or endorsement. We shall have no liability whatsoever arising from your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion; you should familiarize yourself with and approve of the relevant third party's terms before use.

We may, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms.

THIRD-PARTY LINKS Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we accept no liability for any third-party materials, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, or content via third-party websites. Please review the third party's policies carefully before engaging in any transaction. Complaints regarding third-party products should be directed to the third party.

COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, or other materials ("comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, or otherwise objectionable, or that infringes any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, or obscene material or any computer virus or malware. You may not use a false email address or impersonate any person. You are solely responsible for your comments and their accuracy.

PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed on our website.

ERRORS, INACCURACIES AND OMISSIONS Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is found to be inaccurate, without prior notice (including after an order has been submitted).

We are under no obligation to update or clarify information on the site, except as required by law.

PROHIBITED USES In addition to other prohibitions set forth in these Terms, you are prohibited from using the Kate's Closet site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, national, or local regulations or laws; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect personal information of others; (i) to spam, phish, or scrape; (j) for any obscene purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibitions.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee that your use of the Kate's Closet Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from use of the Service will be accurate or reliable.

You agree that Kate's Closet may, from time to time, remove the Service for indefinite periods or cancel it at any time, without notice.

Your use of, or inability to use, the Service is entirely at your own risk. The Service and all products and services delivered to you are (except as expressly stated by us) provided "as is" and "as available," without any warranty of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Kate's Closet, its directors, employees, partners, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, special, or consequential damages of any kind, including lost profits, lost revenue, or loss of data, arising from your use of the Service or any products obtained through it, even if advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

Nothing in these Terms limits any statutory rights you have as a consumer under mandatory Dutch or European consumer protection law.

INDEMNIFICATION You agree to indemnify and hold harmless Kate's Closet and our employees, directors, agents, and suppliers from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SEVERABILITY If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms, without affecting the validity of the remaining provisions.

TERMINATION Obligations and liabilities incurred prior to the termination date shall survive termination of this agreement.

These Terms remain in effect unless and until terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail to comply with any provision of these Terms, we may terminate this agreement at any time without notice; you will remain liable for all amounts due up to the termination date, and we may deny you access to our Services.

ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies posted by us on this site constitute the entire agreement between you and us, superseding any prior agreements, communications, or proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

GOVERNING LAW These Terms, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory consumer protection provisions applicable in your country of habitual residence within the EU.

CHANGES TO THESE TERMS You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

CONTACT INFORMATION Questions about these Terms should be sent to us at info@kates-closet.com.