Return & Refund Policy

At Kate's Closet, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your order in accordance with the terms outlined below.

By placing an order with Kate's Closet, you acknowledge that you have read and understood this Return & Refund Policy.

Order Confirmation & Policy Acceptance

By completing your purchase, you confirm that:

• You have reviewed and accepted our return requirements and applicable timelines.
• You agree to follow the return procedure described in this policy.
• You understand that return shipping costs may be the responsibility of the customer where applicable.

Order confirmations, shipping records, customer communications, and other relevant documentation may be retained to help resolve any payment disputes or order-related issues.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the item meets our return requirements.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and unwashed.
• The item must be returned in its original condition and packaging where applicable.
• The product must not show signs of excessive wear, misuse, alteration, or damage caused after delivery.
• The item must be suitable for resale.

Customers are responsible for return shipping and any applicable handling costs unless the item was received defective, damaged, or incorrect.

Once your return arrives at our designated return facility, please allow up to 7 business days for inspection and processing.

Kate's Closet reserves the right to reject returns that do not meet the requirements outlined in this policy.

How to Request a Return

To request a return, please contact our Customer Support Team at:

info@kates-closet.com

Your email should include:

• Order number
• Full name
• Reason for the return
• Shipping address
• Photos of the item, if it is defective, damaged, or incorrect

Please wait for our return instructions before sending anything back.

Do not send a return to the address shown on your original shipping label unless our support team has specifically instructed you to do so. Unauthorized returns may not be accepted.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at:

info@kates-closet.com

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, where relevant
• A short video if it helps demonstrate the problem

After reviewing your claim, we may offer a replacement, refund, or another appropriate solution depending on the circumstances and availability.

In some cases, you may not be required to return a defective or damaged item.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to make the refunded amount available to you.

Original shipping charges, if any, may be non-refundable unless required otherwise by applicable law.

Lost or Unclaimed Orders

If your order appears to be lost during transit, please contact our Customer Support Team with your order number and tracking information.

We will work with the relevant carrier to investigate the shipment and determine the appropriate resolution.

If a package is refused, remains unclaimed, or is returned because an incorrect or incomplete shipping address was provided by the customer, additional shipping or handling costs may apply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

info@kates-closet.com

Because orders may enter our fulfillment process shortly after purchase, we cannot guarantee that a cancellation request can be accommodated before dispatch.

If your order has already been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Right of Withdrawal & Consumer Rights

Where applicable, customers may have statutory cancellation, return, refund, or other consumer rights under the laws of their country or region.

Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded under applicable consumer protection legislation.

Payment Disputes & Chargebacks

If you experience an issue with your order, we encourage you to contact us first so that we can work toward a quick and fair resolution.

Where a payment dispute or chargeback is initiated, Kate's Closet may provide relevant transaction and order documentation to the payment provider or financial institution, including:

• Order confirmation
• Payment information and transaction records
• Shipping and tracking information
• Customer correspondence
• Return or refund records
• Photos or other documentation provided in connection with the order

Our goal is always to resolve customer concerns directly and professionally whenever possible.

Important Information

• Returns must be approved by our Customer Support Team before being shipped.
• Customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.
• Return items must be unused, unworn, and in acceptable condition.
• Hygiene-sensitive products may be subject to additional return restrictions where permitted by law.
• We are not responsible for return shipments that are lost or damaged while being sent back to us. We therefore recommend using a tracked shipping service.
• Customs duties, taxes, and other import charges, where applicable, are the responsibility of the customer unless otherwise stated.
• Return and refund processing times may vary depending on the payment provider and shipping carrier.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact:

Kate's Closet Customer Support
Email: info@kates-closet.com

We are happy to help and will do our best to resolve your request as efficiently as possible.